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Clarins places great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.
Clarins South Africa whose registered office is located 10 Cavendish Place, London W1G 9DN, United Kingdom and Clarins SA whose registered office is located 9 rue du Commandant Pilot, 92200 Neuilly-sur-Seine, France are joint data controllers for the website www.clarins.co.za.
We collect personal information from you when:
We consider that all information that could identify you directly or indirectly is "personal information". We may mainly collect the following personal information:
Personal information may be collected mainly for the following purposes:
We never sell nor rent your personal information with other companies for marketing purposes.
Clarins is an international brand that operates in many countries. The personal information we are collecting about you will be used by Clarins and Clarins South Africa is likely to be communicated to other Clarins companies if necessary and in particular to our subsidiaries in France, South Africa, Germany, Australia, Austria, Benelux, Canada, China, South Korea, Dubai, Spain, Hong Kong, Ireland, Italy, Japan, Malaysia, Mexico, Portugal, Russia, Singapore, Switzerland, United Kingdom and Taiwan.
It may also be shared with service providers chosen for their expertise and reliability and acting on our behalf and at our direction (order processing and fulfilment, secure payment, customer service management, maintenance and technical development operations, rate and reviews, analytics, management of digital campaigns, etc.). We authorise these service providers to use your personal information only to the extent necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal information is always protected.
These third parties may be located in or out of the European Economic Area (EEA), including in countries that do not provide the same level of data protection as in your country of residence. In such a case, we will ensure that:
Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with applicable regulations.
Clarins takes appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorised parties.
This may include practices such as limited access by members of staff who, by virtue of their duties, are authorised to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, etc.).
This website www.clarins.co.za is not aimed at minors.
We do not knowingly collect nor process personal information from minors. Assuming we would have knowledge of the collection of personal information from minors without prior authorisation from the holder of the parental responsibility, we will take appropriate measures to contact the person and, if necessary, to delete this personal data from our servers and/or those of our service providers.
For more information on Clarins’ cookies policy, please see our Cookies policy
As a general rule:
If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.
In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However we reserve the right not to respond to manifestly unfounded or excessive requests.
In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.
At any time, customers may opt out of our email communication through the links in our emails, including any booking confirmation email.
As we strive to improve our products and services, we may revise our Privacy Statement from time to time. We encourage you to periodically consult this Privacy Statement. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Statement, clarins.co.za will notify affected customers by E-mail.
If you have any questions or comments relating to our privacy statement, please do not hesitate to contact us at:
Telephone number: 011 809 6300