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This Privacy Policy was updated on July 8, 2024.
This privacy policy (“Privacy Policy”) allows you to better understand how CLARINS SOUTH AFRICA PTY LTD processes your personal data when you contact us or use one of our services, which includes this website and our stores/spas (collectively, our “Services”).
This Privacy Policy may be updated at any time by us. Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified to you. We invite you to refer back to it on a regular basis.
You can download and archive this document in PDF format by clicking here. To open the PDF file, you will need the free Adobe Reader (downloadable from www.adobe.fr) or similar software that supports the PDF format.
For the purposes of this Policy, when the processing falls under the ambit of POPIA, reference to "personal data" shall include "personal information" as defined under POPIA and reference to "data controller" shall include a "responsible party" as defined under POPIA.
1. Who are we?
CLARINS SOUTH AFRICA PTY LTD (“Clarins”, “we”, “us”, “our”), with registered office n° 2011/115636/07, located at The FIRS, 19 Biermann Avenue, Rosebank, Johannesburg 2196, South Africa, is the data controller unless otherwise stated.
2. What data do we collect about you?
We may mainly collect the following personal data that could identify you directly or indirectly:
In most cases we collect this personal data directly from you, such as when you make a purchase from us, visit one of our Services or contact us for any purpose. We may also collect personal data (e.g., email address or telephone number) from third parties to whom you have given your consent to share personal information about you with us.
The provision of the personal data indicated in this Policy is mandatory, unless otherwise stated. If you do not provide us with such personal data, we may not be able to provide you with some or all of our products or Services or enter into a contract with you.
3. Why is your data collected and on what legal basis?
We might collect your personal data for the following purposes:
Your consent to receive marketing communications when such consent is required by law.
Our legitimate interests to better respond to your preferences and interests.
4. Do we disclose your data?
We never sell nor rent your personal data to other companies for marketing or other purposes. For the purpose listed above and, on a need-to-know basis, we can share your personal data with:
5. Why do we transfer your personal data?
Some of our service providers or Clarins group companies may be located outside of the country in which the personal data was initially collected or outside of the European Economic Area (EEA), including in countries that do not provide the same level of data protection as in your country of residence (e.g., the United States) and your personal information may be subject to access by local authorities in accordance with the law of the local jurisdiction. In such a case, we ensured that:
In addition, where required, we have implemented supplementary measures (contractual, technical or organizational) to ensure the validity of the transfer.
To the extent provided by applicable law, you have a right to contact us for more information about the safeguards we have put in place to ensure an adequate protection of your personal data when it is transferred as mentioned above.
6. How will we protect your data?
Clarins takes appropriate technical and organizational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal data and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorized parties.
This may include practices such as limited access by members of staff who, by virtue of their duties, are authorized to access data, contractual guarantees from third-party providers, privacy impact assessments when required, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, pseudonymization, encryption, etc.).
7. What is our policy on minors?
We do not knowingly collect nor process personal data from minors.
If we are aware of such collection and processing, we will take immediately appropriate measures to contact the person and delete this personal data from our servers and/or those of our service providers.
8. What is our cookies (and other tracking technologies) policy?
Cookies or other trackers (e.g. pixel tags, unique identifier or fingerprint, etc.) designate all mechanisms aimed at storing information on your device, or accessing information already stored on your device.
When you visit our site for the first time, we notify you of the purpose of the trackers used as well as the identity of our partners so that you can make an informed decision in this regard.
We ask for your express consent before storing and/or reading trackers on your device. You are not required to consent to our use of cookies or trackers, however if you refuse to give your consent to the use of certain cookies or trackers which, except when their sole purpose is to allow or facilitate the use of our site or when they are strictly necessary to provide access to our website or to a service expressly requested by you, we may be unable to provide you with such access or services.
The trackers are mainly used on our site to:
You can change your preferences at any time:
Please note that deactivating the cookies will not prevent the display of ads on your device but will only block technologies that allow us to tailor ads to your browsing habits and interests.
The consideration of your choices is based on a tracker. If you delete all cookies stored on your device (via your browser), we - or our partners - will no longer be able to retain your preferences.
By default, we retain your choices (both consent and opt-out) for a period of 6 months.
We may also use trackers in the e-mails we send to track certain of your behaviors such as opening the e-mail or clicking on a URL link to a page on our site in order to determine the date of our last interaction, measure the performance of marketing campaigns and provide you with personalized content. You can unsubscribe from our e-mails if you do not wish your browsing to be tracked in this way.
9. How are the contents you share on social networks using our hashtags managed?
You can choose to use our hashtags to tag your content on social networks such as Instagram, Facebook or TikTok.
By using these hashtags, please note that your content may appear on our website and be used to refer to our products or Services.
We remind you that the information you share on social networks can be consulted, used and saved by others around the world, in particular in countries without legislation guaranteeing an adequate level of protection of your personal data as defined in your country of residence.
We also draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is exclusively governed by the general conditions of these social networks. We invite you to read it and to refer to it regularly.
If you no longer want your content to appear on our site, please remove it from the social network or stop using hashtags.
10. How long do we keep your data?
We strive to keep your personal data only for the time necessary for the purposes set out in this Privacy Policy and in accordance with the legal provisions in force.
As a general rule, we will keep your personal data for as long as is strictly necessary to manage our relationship with you and for the duration of the contract with you, and thereafter for a period of 3 years from the end of the contract or such other period as permitted by applicable law.
We may also keep some of your personal data for a shorter or longer period in the following cases:
Your personal data will be irreversibly erased or anonymized once the purposes has been fulfilled or the retention period has expired.
11. What are your rights regarding your data and how do you contact us?
As a data subject and to the extent provided by applicable law, you may be entitled to:
To exercise these rights, you must send us a request. In case of doubt, we may ask you to justify your identity by any appropriate mean:
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However, we reserve the right not to respond to unfounded or vexatious requests.
Please contact our contact point for data protection in South Africa or in France should you have any questions, comments or concerns in connection with this Privacy Policy:
CLARINS SOUTH AFRICA PTY LTD Information Officer The FIRS 19 Biermann Avenue Rosebank Johannesburg 2196 South Africa
CLARINS Group Legal & Compliance Department / Group Data Protection Officer 12 avenue de la Porte des Ternes 75017 Paris France
12. Jurisdiction Specific Terms
Appendix 1. Competent national Data Protection Supervisory Authority
South Africa