Returns | Information on Returns
Refunds will only be made against the original credit/debit card used.
We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund (within 30 days from the date of dispatch).
If you have received a faulty product (faulty device/container, texture or fragrance) or experience an allergy, please contact our Customer Service team on 011 809 6300 or via email at Customercare.za@Clarins.com and we will explain how to return your product(s). Please note we can only offer a refund if returned within 30 days from the date of dispatch.
If you experience an issue with an item within a collection, kit or value pack and would like a refund, you will be required to return ALL items within the set for this to be processed. However if one of the products is damaged, faulty or incorrect, please send us back the product for a free replacement.
● Products must be returned in their original condition and unfortunately we are unable to accept items back that have been opened or used, unless the product is damaged or defective.
● This policy is only applicable to purchases made online at www.clarins.co.za; we are unable to process returns for purchases made from any other outlet.
● Unfortunately your original delivery cost will not be refunded.
● Your return request will be processed promptly and are processed within 6 working days of receipt.
● Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
If you have questions about returns, please contact us by phone at 011 809 6300 from 9:00am – 5:00pm (excluding public holidays) or via email at firstname.lastname@example.org