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Shopping | Tracking Your Order

Once we have received your order, you will receive a confirmation email from us. If you do not receive a confirmation email within an hour of placing, please contact our Customer Service team on 011 809 6300 or email customercare.za@clarins.co.za. 

You will then receive another email from us once your order has been dispatched. Within this email will be your tracking reference number to track your order online or via their website. On average, your order should take between 2 to 5 working days to arrive.  

Did not find your question?

To speak to our customer service
representative, give us a call at 011 809 6300

Monday to Friday 9:00am-5:00pm
(Excluding holidays)

or

Alternatively, you may also
email us at customercare.za@clarins.com