Shipping | Delivery Information
Currently Clarins.co.za only delivers within South Africa.
All deliveries are made by our courier RAM; your delivery will be fully tracked with updates by email and SMS (if you provide a mobile number) throughout the dispatch and delivery of your order.
Our delivery services
• Standard: R 75 (3 - 6 business days)
• Express: R 95 (1-3 business days)
On the morning of your delivery, RAM will contact you to advise your estimated delivery window alongside the name of your driver.
A signature will be required upon receipt; if no one is available to sign for the parcel the parcel will be returned to Clarins South Africa head office and a customer services representative will get in touch to re-arrange the delivery.
Your order will be dispatched after your payment reservation has been approved and/or any other necessary verification has been completed. All orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 2:00pm, in which case the order will be dispatched on the following working day.
Once your order has been packed by our warehouse and is ready to ship, you will receive a dispatch confirmation email, alongside your RAM tracking reference number and delivery details that can be used on the RAM website.